Shipping cost are calculated at checkout. SORRY, we only ship within the U.S.A.. All of our orders are shipped by USPS Priority Mail unless otherwise specified and will include Delivery Confirmation. Our system will send you a confirmation e-mail, verifying your order and the shipping address. Within 12 hours of shipping, you will also receive your tracking number e-mailed to you.
We offer a 30 day refund/replace policy on orchids. If a orchid dies or is damaged in transport, DO NOT throw it away. In most cases it will have to be returned for proper credit or replacement. The decision to refund or replace will depend on the availability of a replacement, and whether or not the original orchid shipped to you was returned. There is no warranty implied or otherwise beyond 14 days of receipt of your order for orchids. Should you need to return your order, please contact our Customer Service Department for more information. We ship healthy plants, but sometimes when they arrive they may not look their best. In most cases a good drink of water and a couples days out of the box is all they need to revive themselves.